Implementation Coordinator

Job Title
Implementation Coordinator
Job ID
27678166
Work Remote
Yes
Location
Remote US, 
Other Location
Description

About Our Company

At WorkRails, our mission is to unlock the full potential of the technology services industry.  Amazingly talented teams design and implement close to $1 trillion of tech services per year, but still rely on spreadsheets and Word documents to manage their sales process.  We’ve built software that helps them standardize the bespoke, simplify the complex and automate the fragmented.  By normalizing service offerings, adding governance, and collecting insights into the sales process, WorkRails lets companies simplify the buying and selling of technology services which creates repeatability and scale.  

We work with some of the largest enterprise technology companies in the world. Our clients, like UiPath, Veeva, PTC and Gainsight, have automated over 40,000 services quotes valued at more than $600MM.

To help us achieve our mission, we are looking for people who are unsatisfied with the status quo, root for the underdog and feel that winning is not a zero-sum game.  We value collaboration, support one another and believe that you should work to live.  If you are interested in joining a diverse team who wants to see you succeed, we are a fit for you.

Job Description

Duties for the Implementation Coordinator will include assisting the Implementation Manager and Customer Success team with but not limited to the following:

Responsibilities

  • Manage schedule with project resources and risk trackers within time framework

  • Engage with customers to comprehend their desired outcomes 

  • Interface with the solutions architect to gather all client requirements

  • Interface with the development team to assist in client implementations

  • Assist customers in building specific items, templates, catalogs and other related activities to prepare client instances for use.

  • Develop performance, project status, and meeting correspondence for consumption by various levels of management as well as customers

  • Handle and resolve initial client requests during the implementation phase through launch

  • Convey customer feedback to the product and management teams to help WorkRails constantly improve its product offerings

  • Strong interpersonal skills.

  • Strong organizational skills.

  • Ability to juggle multiple initiatives simultaneously. 

Desired Skills and Experience

  • Strong communication and presentation skills with the ability to engage and interact with customers through written and spoken communication

  • Strong project management skills

  • Systematic and process-oriented mindset; proven background and experience in data analysis

  • Additional CRM platform implementation/integration experience a plus (NetSuite, Hubspot, SugarCRM, Dynamics)

  • 2+ years relevant experience in an implementation or Project Management role at a technology company or equivalent experience in the real world

  • Self-motivated, with good project management and organizational skills

  • Strong empathy for customers

  • Experience in a startup environment

  • Experience with Salesforce implementations

  • Experience with JIRA

  • Experience with agile software

If you don’t have all of the above skills, but feel compelled by what we are working on, please feel free to apply and include a cover letter describing your interest in the position.

Why Work with Us - Perks & Benefits

So you’re probably asking yourself “what’s in it for me?” As our Implementation Coordinator you will have access to:

  • Health, dental & vision plans that are 100% sponsored for employees and 60%+ contribution to employee+dependents as well as Flexible Spending Accounts (FSA) and Health savings accounts.

  • Wellness and mental health resources. We are a culture that supports our employees in every aspect of their lives

  • Flexible and generous PTO - we believe that a healthy team must have time to disconnect and recharge

  • Opportunities for professional development, promotions and career growth

As Workrails continues to grow we are committed to building a team that is representative of the global world that we live in. It’s never been more clear that the most diverse and inclusive teams build the world’s best products and experiences and at Workrails we are ALL IN. As an equal opportunity employer, we do not discriminate on the basis of race, color, national origin, gender, sexual orientation, religion, age, marital status, veteran status, or disability status. All your information will be kept confidential according to EEO guidelines.

Pay Range
$60,000.00   Annually to $70,000.00   Annually

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